Introduction

NeruiFlow ("we," "our," or "us") operates neuriflow.com and provides financial analysis education services. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website or use our educational services.

We are committed to protecting your privacy and handling your personal data transparently. This policy complies with Bulgarian data protection laws and the General Data Protection Regulation (GDPR).

Information We Collect

Personal Information You Provide

• Name and contact details when you register for our programs
• Email address for newsletters and course communications
• Phone number for educational support and updates
• Educational background and professional experience
• Payment information processed through secure third-party providers
• Feedback and communications you send to us

Automatically Collected Information

• IP address and browser information
• Pages visited and time spent on our website
• Referring websites and search terms used
• Device type and operating system
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

• Providing educational services and course materials
• Processing enrollment and managing student accounts
• Sending course updates, schedules, and important announcements
• Improving our website functionality and user experience
• Responding to your inquiries and providing customer support
• Analyzing usage patterns to enhance our educational content
• Complying with legal obligations and protecting our legitimate interests

Legal Basis for Processing

Under GDPR and Bulgarian data protection laws, we process your personal data based on:

• Contractual necessity: When providing educational services you've enrolled in
• Legitimate interests: For improving our services and website functionality
• Consent: When you subscribe to newsletters or marketing communications
• Legal compliance: When required by Bulgarian or EU law

Your Privacy Rights

Under GDPR and Bulgarian data protection laws, you have the following rights:

Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your data with:

• Educational Platform Providers: To deliver online courses and track progress
• Payment Processors: To handle secure payment transactions
• Email Service Providers: For sending course communications and newsletters
• Analytics Services: To understand website usage (anonymized data only)
• Legal Authorities: When required by law or to protect our legal rights

All third-party service providers are contractually bound to protect your data and use it only for the specific purposes we've authorized.

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Access controls limiting who can view your information
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices
• Incident response procedures for potential data breaches

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our protective measures.

Data Retention

We retain your personal information for different periods depending on the type of data:

• Student Records: 7 years after course completion for educational certification purposes
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: 2 years for statistical analysis
• Payment Information: As long as required by Bulgarian tax law (typically 5 years)
• Support Communications: 3 years for quality assurance and legal compliance

After these retention periods, we securely delete or anonymize your personal information unless we have a legal obligation to retain it longer.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience:

Essential Cookies

Required for basic website functionality, including security and user authentication. These cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website to improve performance and content. You can opt out through your browser settings.

Preference Cookies

Remember your settings and choices to personalize your experience on future visits.

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

Children's Privacy

Our services are designed for adults pursuing financial education. We do not knowingly collect personal information from individuals under 18 years old. If we discover we have collected data from a minor, we will delete it immediately.

Parents or guardians who believe their child has provided personal information to us should contact us immediately at help@neuriflow.com.

International Data Transfers

We primarily process data within the European Union. When we use service providers outside the EU, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions for countries with sufficient data protection
• Certification schemes and codes of conduct
• Additional security measures when required

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Post the updated policy on our website with a new effective date
• Send email notifications to registered users about material changes
• Provide clear information about what has changed
• Request new consent when required by law

We encourage you to review this policy regularly to stay informed about how we protect your information.